Online Inquiries
Online Orders
Please note all orders are processed from Monday to Friday, excluding holidays. We use standard SSL encryption throughout the transaction so the customer's private information can be safely processed. If there are any doubts or inquiries, you can process your order over the phone at 310.289.9209 Mondays thru Fridays 11am-7pm PST (please do not leave orders as a message, you will need a written confirmation.) Or you can print and fax your order to 310.289.9203. We take Visa, MasterCard, and American Express. A sales tax of 8.25% is only charged to purchases shipped to a Californian address. We only charge sales tax in the state where Vionnet is physically present.
Order Confirmation
You will receive an order confirmation number at the conclusion of your order process as well as a confirmation email, including order number and an approximate total amount to be charged. Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships.
Your freight charge will be pro-rated to the value of the shipment.
*VIONNET IS NOT RESPONSIBLE FOR PRICING ERRORS CAUSED BY SYSTEM MALFUNCTION*
All orders shipped to Canada will be assessed the standard shipping charge based on the amount of the purchase plus an additional $30.00 for customs. Unfortunately, Canadian orders cannot be expedited. Orders shipped to Canada will be shipped UPS Ground. All vionnetboutique.com prices are quoted in U.S. dollars and your credit card company will calculate the exchange automatically. If you have any questions, feel free to contact us.
Pre-Ordered Items
Vionnetboutique.com allows customers to pre-orders that are not currently in stock. Please note, your credit card will be charged to insure your purchase. Vionnetboutique.com ships pre-order items in the order in which it was received in. Also, please note, we will ship your pre-ordered item by the shipping method that you chose.
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